PRIVACY POLICY
At crochetedskirt.com, we hold your privacy in the highest regard and treat your personal data with the utmost care and responsibility. This privacy policy is designed to clearly outline how, why, and for how long we collect, use, and protect your information, ensuring transparency in every interaction.
Online Shopping
When you make a purchase through our online store, a contractual relationship is formed between us, and we collect your personal data to fulfill our obligations under this agreement. This includes:
- Notifying you about order confirmations, payment processing, and delivery updates for your purchased items.
- Assisting with returns, warranty claims, and addressing any questions or complaints you may have.
We retain your order-related data for 7 years from the date of your purchase to comply with legal and financial record-keeping requirements. If you shop using a crochetedskirt.com membership, your data will be stored for a minimum of 7 years from your last purchase, plus the entire duration of your active membership to enhance your shopping experience (e.g., storing preferences, order history).
Communication: Newsletters
You may choose to subscribe to our newsletter to receive updates on new products, promotions, and fashion trends. To provide this service, we only require your name and email address. We respect your right to control your subscriptions: every newsletter includes a clear, easy-to-find option at the bottom to update your personal details or unsubscribe entirely. Your data will be stored for as long as you remain subscribed to the newsletter; once you unsubscribe, it will be promptly removed from our newsletter database.
In-Store Security Cameras
All our physical boutiques are equipped with security cameras, installed solely to ensure the safety of you, our staff, and our products. Camera footage is retained for a maximum of 3 months and is only accessed or used in the event of a suspected security incident, fraud, theft, or other unlawful activity. In such cases, if legally required or requested by law enforcement (e.g., the police), we may share relevant footage to assist with investigations.
Social Media Interactions
We use social media platforms—including Facebook, Instagram, YouTube, and LinkedIn—to keep you informed about the latest trends, product launches, and brand updates. Please note that your use of these platforms is governed by their respective terms of service and privacy policies, over which crochetedskirt.com has no control.
If you send us a message, question, or comment via social media, we will temporarily store your message content and account username to ensure we can respond to you through the same channel. This data is automatically deleted 3 months after our last interaction to minimize storage of unnecessary information.
Handling Inquiries and Complaints
When you contact us with an inquiry, feedback, or complaint, we may request certain information to assist you effectively, such as your name, email address, phone number, and details relevant to resolving the issue. This data is retained for 12 months after your inquiry or complaint is fully resolved, allowing us to provide consistent support if you reach out again.
To improve our services, we may analyze the nature of inquiries and how our team responds, but this analysis is always conducted anonymously—no personal identifiers are included in these evaluations.
Who We Share Your Data With
To deliver our services efficiently, we may share your personal data with trusted third-party organizations, but only to the extent necessary for them to perform their roles. These parties include:
- Cloud service providers supporting our financial systems, website, online store, security cameras, newsletter tools, and email communications.
- Professional advisors (e.g., financial or IT consultants) assisting with operational needs.
- Shipping and logistics partners responsible for delivering your orders or processing returns.
All third parties are bound by strict agreements requiring them to protect your data, use it solely for the specified purpose, and refrain from any unauthorized disclosure or reuse. Additionally, we may be legally obligated to share your data with authorities (e.g., police, tax agencies) in response to valid legal requests.
Security of Your Personal Data
We implement robust security measures to safeguard your personal data. Our systems and equipment are protected by advanced security protocols, and all employees, temporary staff, and trainees are bound by strict confidentiality obligations. Access to your data is limited exclusively to those who need it to perform their job responsibilities, ensuring minimal risk of unauthorized access.
Your Privacy Rights
You have full control over your personal data, including the right to:
- Request access to the data we hold about you.
- Correct any inaccuracies in your information.
- Request the deletion of your data (where legally permissible).
- Object to the processing of your data for specific purposes.
To exercise these rights, simply contact us using the details provided in our contact information. To verify your identity and protect against unauthorized requests, we may ask you to provide a form of identification. We will respond to your request as quickly as possible, and in any case, within 4 weeks.
If you have questions or concerns about how we handle your data, or if you are dissatisfied with our response to your request, you have the right to lodge a complaint with the relevant data protection authority (e.g., the Office for Data Protection) in your jurisdiction.
Important Note
crochetedskirt.com is not responsible for the processing of personal data by third-party brands operating under the crochetedskirt.com name or by organizations that sell crochetedskirt.com products in their own stores. Their data handling practices are governed by their own privacy policies.
We are committed to maintaining your trust by upholding the highest standards of data protection. If you have any further questions about this policy, please do not hesitate to contact us.